We want every gift you send through us to feel personal and special. If for any reason you’re not satisfied with your order, we offer a money-back guarantee to make things right.
Eligibility for a Refund
You can request a refund within 7 days of the delivery date if:
- The gift or card arrived damaged or incomplete.
- The handwritten message was incorrect due to our error.
- You’re genuinely unhappy with the quality or experience.
What’s Not Refundable
- Custom handwritten messages where the content was written exactly as submitted.
- Minor differences in packaging or presentation (we reserve the right to make small creative adjustments).
- Orders requested to be delivered outside the stated delivery timeframe but affected by courier delays beyond our control.
How to Request a Refund
To request a refund, please email us at [your email address] with:
- Your order number
- A short explanation of the issue
- A photo (if applicable, for damaged items)
We will process your request within 2–3 business days. If approved, your refund will be issued to your original payment method within 5–10 business days depending on your bank.
Abuse of the Policy
We reserve the right to refuse refunds if we believe the policy is being misused or if multiple refund requests are made by the same customer without valid reason.
Let me know if you’d like this tailored to different products (e.g., if some gifts are non-returnable) or if you want a matching “Shipping Policy” section too.