Effective Date: 06.05.2025
Last Updated: 06.05.2025
At The Fulfilled Company, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services. This may include:
Personal Information
- Your name, email address, and contact details
- Payment and billing information (processed securely via third-party providers)
- Recipient names, mailing addresses, event dates (e.g., birthdays, anniversaries etc)
- Gift preferences, notes, and personal messages
Non-Personal Information
- IP address, browser type, device information
- Website usage data (e.g., pages visited, time spent on site)
2. How We Use Your Information
We use your information to:
- Provide and manage our gifting and card delivery services
- Personalise and schedule gifts for your recipients
- Process payments and send receipts
- Send you service-related communications and reminders
- Improve website functionality and customer experience
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties under the following circumstances:
- Service Providers: We may share information with delivery services, payment processors, and technology providers who support our operations.
- Legal Requirements: We may disclose your data to comply with legal obligations or in response to lawful requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. How We Store and Protect Your Data
We use industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Delete or request deletion of your account and personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at hello@thefulfilledcompany.co.uk.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and analyse site traffic. You can control cookie preferences through your browser settings.
7. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that a child has submitted personal data, we will delete it promptly.
8. International Users
If you are accessing our services from outside UK, please note that your data may be transferred to and processed in UK, where data protection laws may differ.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the service after such changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: